FAQ

Where do you ship?

Worldwide! We also offer US standard shipping for free!

 

When will I receive my items?

Typically production time takes 5-7 business days, not including weekends or holidays. 

Depending on the shipping you choose, it can take 3-5 business days. If you need your order delivered sooner, please upgrade your shipping at checkout.

  

My package says "delivered" but I don't have it.

Unfortunately I have no control over packages once they are shipped out. If your tracking number says your package was delivered but you don't see it, you can call your local post office. They will be able to check if your package really was delivered or not, sometimes mailmen will mark a package as delivered and then deliver it the next business day.

You can also check with neighbors or others in your household if they have seen the package.

Refunds will not be given for missing packages as this is out of my control.

 

Do you accept returns or cancellations?

 We do not accept cancellations because we start working on your order as soon as we can.

We do accept returns. Please read our return policy for more information. 

 

 What if my question wasn't answered here?

If you still have questions, feel free to send an email to bark@thecrazydogmom.com or use the chat box in the bottom right corner of the website and I will answer your question as soon as I can.