Subscribe & Save FAQ

What does subscribe and save mean?

When you subscribe on a monthly basis you will get the subscribed for item(s) after purchase and then a month later you will automatically be billed for the same item and it will be shipped after the payment goes through.

This is helpful to you so you can save money and also not have to worry about running out of dog treats and your dog getting upset with you.

 

Can I cancel?

Yes, you are in complete control of your subscription.

You can cancel, pause, or skip at any time through a dashboard. You will receive a link after your first subscribe and save purchase.

The only thing is that you have to agree to at least 2 shipments.

 

Why do I have to agree to 2 shipments?

If I allowed you to cancel after just one shipment then I may as well permanently change my prices to reflect the 10% off which would not allow me to be able to successfully run my business.

 

Why the change from the buy more save more deal?

The buy more save more deal acted as a coupon code and Shopify only allows one coupon to be used at a time.

So when I had sales, people were not able to take advantage of the sales if they wanted to also buy two or more bags of dog treats. They were only able to get the 10% off the dog treats.

The subscribe and save is set up differently and doesn't act as a coupon so this problem doesn't exist anymore. 

Plus, the subscribe and save offers you the same percent off so you're still saving the same amount of money.

 

I still have questions.

If you still have questions about the subscribe and save you can send an email to bark@thecrazydogmom.com or submit your question through the chat box on the bottom right of the screen.

 

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