FAQ

Care Instructions:

  • T-shirts, tank tops, and tote bags should be turned inside out and put in the washing machine on cold. Tumble dry low, or hang for longer life. Do not iron design. Do not dry clean.
  • Mugs are dishwasher safe.

 

How accurate are the colors in the photos?

I only use natural light when photographing products to make sure the colors come out as close to their true colors as possible.

With that being said, the colors shown in the photos can vary from screen to screen based on their settings. Because of this, the color in real life can be slightly different compared to the color you see on the screen.

 

Sizing Details:

You can visit the sizing guide page for all sizing charts. Please check the chart carefully before ordering, as I will not return shirts due to wrong size. 

If you need help figuring out which size to order, please let me know and I will be glad to help!

 

I ordered multiple items, why didn't I receive them all?

I work with multiple production partners to ensure you get the best product. Depending on which items you have ordered, they could be coming from different locations. Please allow a few extra days to one week for the rest of your products to arrive. 

If you still haven't received them all, please contact me at support@thecrazydogmom.com and I will try to get it straightened out for you.

 

How do I return something?

Send an email to support@thecrazydogmom.com with any issues within the first 14 days and provide us with pictures if there is something wrong with your product. We do not accept returns because of wrong size, so please check the size charts before ordering.

Customers are responsible for all shipping charges. Shipping and handling charges are nonrefundable.

You will need to provide your order number and take note of the return tracking number after the return is approved to be sent.

 

What is combed ringspun cotton?

Ringspun means the cotton has gone through a spinning process that softens and strengthens each of the fibers. Then the fibers are combed to remove any impurities.

 

Shipping Address Problems:

We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, misdelivery errors, because of incorrect shipping address.

Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

 

How long does shipping take?

Processing the order can take 4-7 business days and then domestic first class shipping typically takes 3-6 business days.

International shipping can take 10-20 business days but a tracking number is not available.